Warranties & Repairs
We stock various jewellery manufactures each having their own repair or replacement policies.
We do not offer refunds or exchanges for any jewellery.
We are not liable for any jewellery lost in your possession (even if we fitted it for you), therefore we do not offer replacements for lost jewellery or repairs unless you can present the jewellery to us.
Any jewellery that has been damaged through improper care or carelessness will unlikely be covered or will incur a repair fee according to the manufacturer. This includes damage from using tools on jewellery.
Body Gems - Lifetime guarantee against manufacturing defects.
Tish Lyon - None
Junipurr - Offer a lifetime warranty on all their jewellery. This applies to any defects in materials and workmanship.
Anatometal - Everything they make is guaranteed to be free of defects for a lifetime.
Invictus Gold - Do not offer any guarantees, however Iris Jewellery will offer a 15% discount on any future gold purchases as a gesture of goodwill if the fault develops within 6 months.
Buddha Jewellery Organics - Offer a lifetime guarantee for any manufacture defects (excluding chains due to their delicate nature).
Kiwi Diamond - Lifetime guarantee.
Mushroom - Lifetime guatantee.
Foes Jewelry - Lifetime warranty.
Norvoch - Lifetime warranty
Quetzalli - Lifetime warranty
All repairs and replacements are only issued once the broken piece is returned to us. You will hawk to pay the return shipping to us or drop it off in store.
If you don't wish or are unable to collect your jewellery from the store after a repair or replacement we can post it to you via an insured postal service which we will charge for.
For any of the titanium suppliers listed below we offer a replacement for faulty items up to 2 months from date of purchase.
Body Jewellery ltd